Refund & Cancellation Policy

OFUFU (Made by Earth LLP), # 108-111, H.M Geneva House, Cunningham Road, Bangalore-560052, India.

Last updated: 14 July 2026

Everything at OFUFU is freshly prepared to order, so our policy is simple and fair:

Cancelling an order

App order-ahead purchases can be cancelled before preparation begins for a full refund. Once our kitchen starts making your order (soufflé batter is whisked per order and cannot be reused), it can no longer be cancelled.

Uncollected orders

If a pickup order isn't collected during store hours on the day of the order, we're unable to offer a refund — freshly made items cannot be resold or held over.

Quality issues

If something isn't right with your order, tell us at the counter right away or contact us the same day with your bill/order number. We will, at our discretion, remake the item or refund it. We take this seriously — it's how we hold our own standard.

Limited drops

Limited “drops” are one-time releases and are never restocked, so a drop purchase cannot be exchanged for a restock.

How refunds are processed

Approved refunds are made to the original payment method through our payment partner (Razorpay) and typically reflect within 5–7 working days, depending on your bank. Any loyalty points redeemed on a cancelled or refunded order are re-credited to your OFUFU Circle account; points earned on a refunded amount are reversed.

Loyalty points, rewards, and vouchers

Points, stickers, and reward vouchers have no cash value and are not refundable or exchangeable for money.

Contact for refund requests

Phone: +91-80-2226 3611 · Email: hello@ofufu.com · Or speak to the store manager at any OFUFU location. Please include your order/bill number and the date of purchase.